Cisco agent call summary report

Author: kjwk

August undefined, 2024

WebApr 13, 2016 · Unified Intelligence Center is a comprehensive, end-to-end reporting solution for Unified CCX. You can access Historical and Live Data reports. With Unified Intelligence Center, you can complete the following tasks: Generate and view reports. Filter data in the reports by setting parameters. View help for a report. WebOct 9, 2024 · The Agent Summary Report contains a summary of agent activities, including call and agent state activities. Note The average talk time, maximum talk time, hold …

Cisco Unified Contact Center Express Reporting User Guide, …

WebOct 29, 2012 · Agents who need to be contacted directly or who need voice messages should have their phones configured with a second extension (and multiple lines if necessary). Cisco Unified CCX will monitor and report on activity on the non-ACD extensions on a phone. Please refer the "Agent Call Summary Report" from page 54 … WebJun 21, 2024 · Cisco Agent Desktop-email reports are no longer available on Unified Intelligence Center. Historical data of the Cisco Agent Desktop-email reports is … bizhub c650i black toner

Keith Vang - Web Application Firewall Engineer - LinkedIn

WebSep 16, 2024 · Report Summary: This report has a report summary for all data. Agent Not Ready Detail Use this report to identify how agents spend their time when they are not handling contacts. Not Ready reason codes can be used for agents to identify this time by using numeric codes to identify Break, Training, or Follow up for example. WebFeb 14, 2024 · Hi Joey, I was able to retrieve the parameter lists and datatypes for each stored procedure and added them to your list. Report. Stored Procedure. Procedure Parameters & Data Types. Abandoned Call Detail Activity. sp_abandoned_calls_activity. sp_abandoned_calls_activity (. WebApr 7, 2024 · Agent Call Summary Report - Shows for each agent specified, summary information about each inbound call, and each outbound call by the agent. For inbound CCX calls, this reports the average time the agent spent in Talk state, Work state, and on hold; for non-CCX calls, it shows the average and max talk time for the agent. bizhub c652 toner streaking

Cisco Unified CCX Report Description Guide, Release 11.5(1)

Cisco Unified Contact Center Express Historical Reporting Guide ...

WebOct 18, 2016 · The Chat Agent Summary Report presents a summary of the activities of chat agents, including chat and agent state activities. Charts The following charts are … WebOct 18, 2024 · We use to different reports: - CSQ Agent Summary Report; - Agent Call Summary Report. What's the difference between the fields: Total Inbound ACD (Agent Call Summary Report) x Calls Handled (CSQ Agent Summary Repor). Because the total per agent is never the same. I'll need to explain to my team. Thank you in advance, Andreia. bizhub c654e waste toner boxWebFeb 14, 2024 · Agent Call Summary: sp_agent_call_summary: Agent Detail: sp_agent_detail: Agent Login Logout Activity: sp_agent_log_activity: Agent Not Ready … date on back of smoke detector

"WebSep 9, 2024 · Multichannel Agent Summary Report Recent State History and Recent Call History Agents can now view their recent state and call history details in the Cisco Finesse gadgets. The following gadgets are available under the My History tab: Recent State History. Recent Call History. " - Cisco agent call summary report

Cisco agent call summary report

Cisco Unified Contact Center Express Report User Guide, Release …

WebThe Chat Agent Summary Report presents a summary of the activities of chat agents, including chat and agent state activities. UCCX Stored Procedure: sp_agent_chat_summary Using this data, you can create - contact center agent efficiency and occupancy reports, - visual team and agent scorecards , - repetitive contacts analysis., Webb. 1 record for the consult call b/w 2 agents with type =3 (internal) c. 1 record for the call b/w caller and agent2 with type =5 (transferred-in) 2. Historical Agent Detail report (Agent perspective): a. For agent: i. 1 record for call with caller (Inbound + transfer-out to indicate that this call was

Did you know?

WebFeb 21, 2024 · Agent Login Logout Activity Report. filter parameters 1. overview 1. query design 1. Agent Not Ready Reason Code Summary Report. filter parameter 1. … WebJan 23, 2024 · The following table lists the report types and the calls that they include: 1 Does not include outbound preview calls. Consult Transfer Consult transfer is reported in different ways in different reports. Consider the following call flow. Call Flow Example

WebOct 9, 2024 · The Agent Team Summary Report presents the agent state and the reason code (where applicable). An agent can view details of all the agents in the team. Charts None Fields The report includes a table that displays the following information: Filter Criteria You can filter using the following parameter: Note WebFive9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI, let me know if you are interested in seeing how this can improve your contact center ACW… Mathew Miller on LinkedIn: Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI

WebOct 9, 2024 · The Agent Team Summary Report presents the agent state and the reason (where applicable). An agent can view details of all the agents in the team. Charts None … Web•Lightweight access to reporting •Agent Reports •Agent •Agent Skill Group •Skill Group •Precision Queue •Today & To-Interval Statistics added for SG & PQ 31 Live Data for Unified CCX •Supervisor Reports •Team State •Team Summary •Voice CSQ Agent Detail •Voice CSQ Summary •Agent Outbound Team Summary •Chat Agent Statistics •Chat …

WebApr 17, 2016 · 1) Live Data Reports available within CUIC Voice CSQ Summary report (Short and Long Term Average and Since Midnight view) in this case will auto refresh the information for abandoned calls within 3 seconds

WebJan 20, 2014 · To access Unified Intelligence Center Live Data reports, the supervisor should be assigned an agent Unified CCX extension. Reporting users—User can access … date on balance sheetWebApr 10, 2024 · Agent Details The Agent Details report is used to display agent statistics. This report is available in Analyzer reports and in APS reports on Agent Desktop. Note The Sudden Disconnected Count field is currently not used and will not be populated. Report Path: Stock Reports > Historical Reports > Agent Reports Output Type: Table bizhub c658 driver windows 10WebFeb 21, 2024 · Agent Call Summary Report 1 Agent Detail Report 1 Agent Login Logout Activity Report 1 Agent Not Ready Reason Code Summary Report 1 Agent Outbound CCDR Report 1 Agent State Summary Report (by Agent) 1 Agent State Summary Report (by Interval) 1 Agent Summary Report 1 Agent Wrap-Up Data Detail Report 1 … bizhub c654e driver windows 10WebAug 6, 2024 · Last active non-Unified CCX extension that Unified Communications Manager assigned to the agent. This field is blank if there are no calls to or from the non-Unified … date on bottom of beer canWebJan 11, 2024 · The Cisco Unified IP Phone Agent (Figure 3) provides ACD functions on supported Cisco Unified IP Phones. Although the Cisco Unified IP Phone Agent is available for the Standard, Enhanced, and Premium bundles, for Cisco Unified Contact Center Express 5.0 (2) this phone service is the sole agent interface for the Standard … bizhub c658 waste toner boxWebThe report shows the number of calls waiting in queue and longest call in queue. Top. Team Summary Report. Team Summary Report is accessed from Home tab of Cisco Finesse Desktop. The Team Summary Report presents the agent state and the reason code (where applicable). An agent can view details of all the agents in the team. Top. … date on battery meaningWebThe Email CSQ Summary Report presents the email activity summary of agents in a Contact Service Queue (CSQ). Charts None Fields The report includes a table that … bizhub c654e toner empty sensor